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Returns and Refund Policy

Our customers are important to us, and we want to make things easy for you. We also hope you will make things easy for us too! Although we would love to accept all returns, we simply cannot do so for a few hundred reasons. For an item to be eligible for a return, it must be unused and in the same condition as when you received it. The original packaging must also be present. We will be responsible for shipping costs and product refunds that meet the following conditions:
  • Products with manufacturing defects that make it impossible to use.
  • The product or item received is totally different from what was ordered.
  • The size shipped out is not the same as the size placed in the order.
  • Your item is damaged upon receipt.

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The buyer is responsible for shipping costs related to returns and exchanges, if: We make sure our refund policy is as easy as one, two, three here at Jothashilpa, as customer satisfaction is our top priority. It is important to report any missing, damaged, or "item not as described" within a timely manner, and we will be glad to process a valid refund claim. If you prefer, we can ship a new product or replace it with another item of equal value. How long does it take to get a refund? After we have received and inspected your returned item, we will send you an email notifying you that we have received it. Within 3 to 7 working days, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. NOTE: For Late or missing refunds (if applicable):
  • If you haven’t received your refund yet, kindly check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially reflected.
  • Next, contact your bank. Most of the time, there is a processing time before a refund is posted to your account balance.

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If you’ve done all of these and you still have not received your refund yet, please contact us at jothashilpa@gmail.com
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