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When and how information is collected by Jothashilpa
We collect personal information when you:
• Purchase, order, return or exchange products and services
• Register on our website
• Sign up for Jothashilpa newsletter
• Send or purchase a gift card
• Apply for a job at Jothashilpa through our website or other third party job portals
• Participate in our promotions or surveys
• Contact us with a comment, question or complaint
Information collected by Jothashilpa website
Registered shoppers – We store basic information and purchase history of a registered member in order for members to track their orders.
Guest shopper – We may collect personal information, such as name, email address and/or mobile number of a guest shopper who signs up for our newsletter. We use this information to communicate with guest shoppers to provide them with news about special offers.
Information collected for orders placed over phone
We may collect personal information, such as name, email address and/or mobile number if you place any order over phone. But we will never ask for your credit/debit card or any other sensitive information over the phone or email.
Information collected when you apply for a job at Jothashilpa
If you apply for a job through our website, you may be required to provide us with information about yourself that you usually provide on your resume. This information will be saved on our internal server for no more than one year. We use this information to process and respond to your enquiry or job application. We may share your information with the human resources department at Jothashilpa in special circumstances. We will not sell your information to any third party or share unless required by the law. We only keep your personal information for as long as necessary for the purposes it was collected, or as otherwise required by the law.
Information collected when you sign up for our newsletter
We will use your email address, if you signed up, to send our electronic newsletters which contain advanced notification of promotions, launch of new merchandise, store openings and other Jothashilpa-related news. We may also use the optional information such as your name, postal code and product interests to enhance our product and services. We respect your privacy and will not sell your email address to any company. You can unsubscribe from our email list at any time by clicking on the unsubscribe link at the bottom of our newsletter.
Information collected when you visit or register on Jothashilpa website
You are not required to register to browse our website. However, you will be required to create an account if you wish to avail special services that registered users can enjoy, by providing us with your email address and a password. Personal information (such as name, address, mobile number, email address, billing address, shipping address and credit card information) you provide to us while creating or updating your account and at checkout on our website is stored in electronic files on our web server and our internal systems in Bangladesh. We use this information to provide and administer the services you have requested and for other purposes to which you have consented.
Information collected when you participate in promotional or survey programmes
When you participate in a promotion or respond to one of our surveys, we may collect your name, address, mobile number and email address. We use this information to administer your participation in the promotion and, for surveys, to contact you with follow-up questions.
Information collected by customer service (web interface)
You may be asked for information that identifies you, such as your name, address and telephone number when you contact our customer service representatives with a question, feedback or comments. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to improve our products, website and services.
Information collected through website analytics
IP address –You can visit our website without telling us who you are or providing us with any personal information. However, we collect the Internet protocol (IP) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
Information collected by third party websites and e-advertisements
Our website may contain links to third party websites. We will not provide any of your personal information to these third parties without your prior consent. We provide these third party links as part of our effort to provide you with news and events information or for your convenience. The inclusion of these links does not imply our endorsement of the companies, their websites, or their products and services.
Information collected by social media platforms
You may choose to engage with our content on or through third-party social networking websites, plug-ins and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account (such as, name, username, email address, profile picture, and gender information) to receive our content or as a requirement of the operation of the website, plug-in or application.
Information we share
We may transfer (or otherwise make available) your personal information to members of Jothashilpa and other third parties who provide services on our behalf. We use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, to help us better understand your use of our website, and to improve our website. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These service providers are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by the law.
Information collected for legal obligations
We may be required to provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by the law in Bangladesh.
Security of personal details
Your privacy is important to us. We ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. Our measures to safeguard personal information in our custody and control include, providing access to personal information only to employees and authorized service providers who require such information for the purposes described in this privacy and security policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you create. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
Updating your profile
If you wish to access or update your profile details that we have about you, or to correct factual errors in our records, please contact us. To protect your privacy, we will take necessary steps to verify your identity before granting access or making corrections. You can also easily update your account information by logging on to your Jothashilpa account.